Refund policy

Returns and refunds

For purchases shipped within the United States, return requests may be submitted within 30 calendar days after delivery.

To start a return, email support@doyomi.com with your order number and the reason for the request. We will provide return instructions when the item is eligible.

Items must be unused, in their original condition, and returned with all accessories and original packaging. Fragrance Oil refills must be unopened. Do not send items back before receiving return instructions.

If an item arrives damaged or incorrect, contact us promptly with your order number and clear photos. Once an approved return is received and inspected, any eligible refund is issued to the original payment method. Processing time after we issue a refund is determined by the payment provider.

Original shipping charges are not refundable unless required by law or the item was sent in error. This policy does not limit rights that cannot be excluded under applicable law.