Contact DOYOMI

For product, refill-availability, order, or policy questions, email support@doyomi.com. Please include enough detail for our team to understand the question without asking you to repeat the basics.

What to include

For an A6 setup or care question, include the product model, the refill option, the selected interval, the charging context, and a short description of what you observed. For an order question, include the order number, the email used at checkout, and the specific item you need help with.

Do not send payment-card details, identity documents, passwords, or other sensitive information by email. If documentation is incomplete or an instruction is unclear, pause product use and contact support rather than attempting an unverified repair or substitute refill.

Before writing, you may find an answer in the DOYOMI Journal, including A6 setup, refill compatibility, and troubleshooting. For shipping and return boundaries, read the Shipping Policy and Refund Policy.